Terms & conditions

DELIVERY POLICY

Welcome to HANI Cosmetics! By accessing or purchasing from our website, you agree to the following terms and conditions:

We currently offer in-house delivery services across Nairobi and selected towns outside Nairobi.

Nairobi — KSh 250 under 3,000, FREE at 3,000+; Rest of Kenya — KSh 350 flat via courier (2–5 days)

All orders are processed and delivered within 2 to 3 business days from the date of confirmation.
Orders confirmed before 2 PM are prioritized for faster dispatch.

Once your order is confirmed, our dispatch team will contact you to coordinate the delivery.
Customers are advised to provide an accurate delivery address and reachable contact number to avoid delays.
Our delivery personnel will attempt delivery once. If the customer is unreachable or unavailable, a rescheduling fee may apply.

The delivery fee is included in your order total at checkout
Upon delivery, customers may be required to provide a signature or OTP as proof of receipt.
We also offer delivery confirmation via SMS or WhatsApp, including a photo or delivery confirmation message.
Upon delivery, customers may be required to provide a signature or OTP as proof of receipt.
We also offer delivery confirmation via SMS or WhatsApp, including a photo or delivery confirmation message.

Please note that we have a strict No Return Policy on all makeup and cosmetic products due to hygiene and safety concerns.
In case of damaged or incorrect items, please report the issue within 24 hours of delivery along with photo evidence.